Shop Secure Faq's
What is Shop Secure?
It's a Free Insurance Policy That Covers a Buyers Transaction Up to One Hundred Dollars!
An Easy 100% Satisfaction Guarantee for Online Purchases!
Shop Secure stands behind all sales made by our members with a 100% satisfaction guarantee. If you are not satisfied with any purchase made through a Shop Secure site, contact us within 5 business days of receiving your item & we will replace the item (if same item is available from the merchant) or refund 100% of the purchase price, your choice!
95% of Our Member's Transactions are Under One Hundred Dollars
5 Star Customer Service Every Time!
Our Members are Customer Service Specialists!
Each member receives our customer care package before becoming a member. It explains our high standards in responding to customers, packaging products, shipping standards, and so many other fine points that go along with running a successful online business.
Merchants Go Through a Stringent Evaluation Process
Our Members MUST Have a 95% or Better Rating on at Least 100 Sales BEFORE Becoming a Member!
Even with those statistics we reevaluate each member at least twice a year. A member with repeated returns or complaints is immediately reevaluated. Any member that falls below our standards is pulled from our membership base.
Our Members Ship FAST!
Our Members Agree to ship within 2 business days of your purchase.
Expected transit times for each shipping method are listed below.
- Standard U.S.: 4 to 14 business days after shipping (may take up to 21 business days)
- Expedited U.S.: 2 to 6 business days after shipping
I Have a Problem, What Do I Do Now?
We Will Act Immediately to Either Get the Product Replaced (if available) or Refund Your Full Purchase Price! Your Choice!
We Work Directly with the Seller so You Don't Have To.
e-mail us or Give Us a Call at
P.O. Box 7456
Ventura, Ca 93006
How Can I Become a Member Seller?
The First Step is to send us an e-mail with Your Website URL, Business Name & Address.
We Review New Applications Twice a Year & Will Be More Than Happy to Send You One.
Please don't waste our time! We verify all applications!
Applications containing invalid or incomplete information will be rejected. You will not be accepted as a member if your feedback ratings do not fall within our quality guidelines.
What Shop Secure doesn't do
We Do Not Process Payments!
PayPal, the leader in safety when shopping online, processes all payments made through our merchant members payment carts or buttons.